Welcome

0
You have no items in your shopping cart.

0

DELIVERY TIMESCALES

UK Mainland
Order Weight Standard Delivery
Approx 3-4 Working Days
Express Delivery
Next working day when ordered before 1pm
Lightweight Orders up to approx. 2kg £1.95 - £4.95 £5.50
Free Over £50
Heavier Orders up to approx. 20kg £5.50
Free Over £50


STANDARD SHIPPING – SUMMARY

Fyne Acrylics aim to ship all Standard Delivery orders placed before 1pm the same working day ( Monday to Thursday). At the very most it will be the next working day and to ship all Express orders placed before 2pm the same working day (Monday to Thursday).

For UK mainland customers, most orders are delivered within 3-4 working days of ordering. To ensure as many orders as possible reach our customers as quickly as possible. We cannot artificially slow things down just in case we're too fast for some customers so we do not allow changes or additions to orders after you complete checkout and would ask your understanding.

Unlike many of our competitors, we feel it is wrong to advertise one delivery timescale just to make ourselves look good, but which ignores our many customers in more remote areas and for customers not on the UK mainland. As well as using couriers to deliver larger orders, we use Royal Mail for small, light orders and for non-mainland deliveries.

Especially because of these Royal Mail deliveries, we advise customers to allow up to a week for delivery. It's rare for it to take so long but during exceptionally busy periods (especially if combined with adverse weather etc) you'll understand that it can take longer to deliver, so allowing up to a week is considered a safe timescale.

As soon as your order has been shipped, you'll receive an automated email confirming it's on its way. This email includes the contact and tracking information you will need to contact the Please watch for this confirmation email!

When your order arrives, check that you are signing for the correct number of boxes each box's label will be numbered 1 of 3, 2 of 3 etc . . . please remember that once you've signed to say you've received 3 boxes, we can't argue with the couriers that you only received 2 so please check before signing.

Please always allow for the delivery timescale advertised and trust us to do everything we can to deliver your order sooner - plan for delivery within the week.

EXPRESS SHIPPING - SUMMARY

If you need something really urgently, we can help! Express orders placed before 1pm on a working day (Monday to Thursday) are shipped the same day. For UK mainland customers this effectively means Express orders are delivered the next working day.

A small premium of £5.50 is charged for small orders up to 2kg and if your order is over £50 it is free. That’s right we will automatically upgrade your delivery to our express service completely free of charge.

If your order is over £50 then your total Express delivery charge its £0.

PLEASE NOTE Express orders can be processed almost immediately within a very busy warehouse environment dealing with hundreds of orders every week, so we are unable to make any changes to Express Shipping orders.

Please don't think we don't want to help, but whenever changes are made to an order it means the packing and shipping process has to be paused, and this can result in delays to not only that particular order but to the hundreds of other orders in the "queue" behind it - we hope you'll understand.

The second your order has been shipped, you'll receive an automated email confirming it's on its way. This email includes the contact and tracking information you will need to contact the courier - it even tells you how many boxes you should expect to sign for. Please watch for this confirmation email!

WHY FYNE ACRYLICS DELIVERIES ARE DIFFERENT...

What really makes our deliveries different is that they're not charged for per box - we calculate delivery per entire order. This allows us to ship your order in as many boxes as we need to offer the best protection. eg order heavy sugarpaste along with fragile cupcake cases and we can deliver in 2, 3 or even 10 different boxes to offer maximum protection without it costing you a penny extra!

RURAL & REMOTE MAINLAND DELIVERIES

Fyne Acrylics use couriers who do not charge extra for delivering to rural and remote mainland addresses, but we'd ask you allow an extra day-or-two for delivery. This generally applies to Scottish highlands anywhere North / North West of Inverness, the tip of Cornwall, a few areas in Wales and the other odd remote address - we're guessing you'll know who (and where) you are!

CLICK & COLLECT

We offer a Click & Collect service for customers living locally who prefer to collect their orders rather than have them delivered. Please note the service is not offered as a faster service than Standard Delivery - simply to be fair to all our other customers. Click & Collect orders are ready for collection within 48 hours at the very most, although (as regular customers know) almost all are ready same day. As soon as your order is ready we'll send you an automated email to let you know.

Place your order on-line, choosing "COLLECT FROM FYNE ACRYLICS" from the Shipping Method drop down menu at checkout. Pay on-line as normal - there is no charge for this service. Collect your order from Fyne Acrylics reception (we'll be happy to help take it out to your car) weekdays between 9:30am and 4:30pm and until 12pm on Fridays. Fyne Acrylics reception is closed to the public on weekends and on Bank Holidays.

Please note that we cannot retail from our premises, so Click & Collect orders must be paid on-line.

Please note there is a 10% re-stocking charge for uncollected or cancelled Click & Collect orders.