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Privacy Policy

Privacy Policy

What Data we collect?

We personally collect the customer’s full name, billing address, delivery address, email and a contact telephone number.

How is this information used?

This information is used to process your order. We collect this information so that we can ship out products brought by the customer. Contact information is used to contact, the buyer, if a problem should arise.

Whom is this information shared with?

Sensitive information is shared only with employees of Fyne Packaging Ltd, which Fyne Acrylics is a division of.

However, customer’s names, address and a contact telephone number are placed on courier labels to ship the goods to the chosen address.

What choices are available regarding collection, use and distribution of information?

Customer’s have a choice if they would like to receive an email containing our brochure and price list or for any promotions, we might be running. This can be cancelled at any time by emailing us at sales@fyneacrylics.co.uk.

What choices are available to our customers regarding communications from ourselves?

If a problem should arise with an order then we will contact the customer by phone or email.

The only time we would write to a customer is if they have asked us for hard copy of our brochure and price list and not an electronic copy (PDF).

If requested we will send or email a copy invoice but only if requested by the customer.

Financial Details?

We do not store any financial details, if we take any credit or debit card numbers over the phone or by email then these are shredded or deleted as soon as full payment has been completed. We don’t keep these on record in any way. We keep customer receipts for accounting records. These do not disclose the full card details.

PayPal on behalf of Fyne Acrylics processes all our online payments. Please refer to their privacy policy and there terms and conditions.

What security procedures are in place to protect the loss, misuse or alteration of information under your control?

To protect the loss, misuse and alteration of the information under our control, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Fyne Acrylics strives to protect the privacy of the information provided by the customer, and inadvertent disclosure of that information is extremely unlikely. In the event of such an inadvertent disclosure, Fyne Acrylics will do everything commercially reasonable to limit and remedy the disclosure, but Fyne Acrylics accepts no liability for any unintentional disclosure. In addition, in the unlikely event that any government or private individual seeks information, Fyne Acrylics will not voluntarily provide the information, but will obey any court order requiring disclosure.

Correcting or Updating your Personal Info?

To change or modify information previously provided by you the customer, we recommend that you reply or contact that list source directly. If no instructions were provided for updating your contact information, you can submit a request containing your old contact information and your new contact information.

You can send an email to: sales@fyneacrylics.co.uk

You can write to the following postal address:

Fyne Acrylics

Po Box 443

Leighton Buzzard

Bedfordshire

LU7 1AJ

These details will be amended within 72 hours.